Here are some answers to the most common questions
The FAQs, or Frequent Asked Questions or Frequently Asked Questions!
Because your questions deserve answers!
We regularly complete this list of questions based on the ones you ask us most frequently.
We therefore deal with all subjects: Selection of wines, logistics, price, gift, oeonology, balloon, wine box, subscription ...
Do not hesitate to send us other questions if you have any, we will be happy to answer them. We are sure they will be interesting to share with other members of the Domaine du Gout community.
Domaine du Gout , the wine that speaks to you!
Domaine du Goût is the first and only wine box offer that allows you to taste before buying. Indeed, the subscription service associated with Vinottes technology means that nowhere will you find such an experience and such a quality of service.
The selection of wines is made by Thierry Dorge our Sommelier-Consultant.
Thierry is an expert in finding wonderful wines for us all over France!
Thierry is completely independent as to the selection he offers you.
Exclusive innovation from Domaine du Goût, the tasting box consists of 6 Vinottes (3 different wines). It is Thierry Dorge, our sommelier who selects the wines. A descriptive sheet accompanies each wine. This sheet describes the wine and the estate and gives you some advice on how to best taste it. Finally, the box has been imagined and designed to be sent to you simply by post.
The tasting box was imagined and designed to limit the effects on our planet as much as possible. Thus, the cardboard packaging is made from 70% recycled fibers and is recyclable. In addition, the Vinottes once consumed can be thrown in your packaging bin (deposit may vary depending on the municipality). Vinottes are made from food grade PET. Indeed, this light material facilitates transport and is unbreakable. In addition, its carbon footprint is smaller than glass.
Tasting box: it is sent by La Poste in letter format. It is delivered to your mailbox within 48 hours (Times which may vary depending on La Poste).
75cL bottles: our partner UPS takes care of shipping and transport. Delivery is made to a relay point by default. You have the option of having it delivered to your home at an additional cost.
The UPS Access Point relay point keeps your bottles for 15 days.
If you do not collect them, they will be returned to us. As a result, we will then be obliged to re-invoice you for the shipping costs (€ 4.90 at a relay point).
For the moment our service is only open for metropolitan France.
Vinotte: Our partner Vinovae carries out a quality control each time Vinotte is placed. Therefore this risk is almost zero, however if this should happen we ask you to contact us before the confirmation date of your choice.
Bottle: Contact us as soon as you notice this problem.
We send boxes and bottles of 75 cL on Monday or Tuesday to limit the risk of unwanted storage on weekends.
We work with logistics partners (La Poste and UPS) who are used to transporting products sensitive to temperature variations or shocks.
All of this is an integral part of our specifications.
Our website, our communications as well as all the exchanges we have with you have been designed and developed to be as transparent as possible. Indeed, we will only ask you for personal information necessary for the proper processing of your order. In addition, we will not transfer or market any information or database to third parties.
You can unsubscribe from our communications at any time (newsletter, Facebook, Instagram, Twitter, etc.).
Absolutely, go to the "my personal data" section in your space, my account .
All our servers are secure and are in Europe (Belgium). In this way, it is a guarantee of safety for you and for us!