ANY QUESTIONS?
All our answers are here
The FAQ, Frequently Asked Questions, or Question and Answer Section! Because your questions deserve answers!
We regularly update this list of questions based on the ones you ask us most often.
We cover all topics: Wine selection, logistics, pricing, gifts, oenology, glassware, wine boxes, subscriptions…
Feel free to send us any other questions you may have; we will be happy to answer them. We are sure they will be interesting to share with other members of the Domaine du Gout community.
Domaine du Gout, the wine that speaks to you!
Domaine du Goût: Why is Domaine du Goût so different and unique?
Domaine du Goût: Why is Domaine du Goût so different and unique?
Domaine du Goût is the first and only wine box service that lets you taste before you buy. Indeed, the subscription service combined with Vinottes technology means you won’t find such a quality of service anywhere else.
Domaine du Goût: Who handles the wine pre-selection?
Domaine du Goût: Who handles the wine pre-selection?
The wine selection is made by Thierry Dorge, our Sommelier-Consultant.
Thierry is an expert at discovering wonderful wines from all corners of France!
Thierry is completely independent in the selection he offers you.
Domaine du Goût: what is a "tasting box"?
Domaine du Goût: what is a "tasting box"?
An exclusive innovation from Domaine du Goût, the tasting box consists of 6 Vinottes (from 3 different wines). Thierry Dorge, our sommelier, selects the wines. A descriptive sheet accompanies each wine. This sheet describes the wine, the vineyard, and offers some tips for the best tasting experience. Finally, the box has been designed and created to be simply sent to you by mail.
Domaine du Goût: What is the environmental footprint of the tasting box?
Domaine du Goût: What is the environmental footprint of the tasting box?
The tasting box was designed and created to minimize negative impacts on our planet. The cardboard packaging is made from 70% recycled fibers and is recyclable. Additionally, once consumed, the Vinottes can be disposed of in your recycling bin (collection rules may vary by municipality). The Vinottes are made from food-grade PET material. This lightweight material makes transport easier and is unbreakable. Furthermore, its carbon footprint is lower than glass.
Shipping: What are the different delivery options?
Shipping: What are the different delivery options?
Tasting gift boxes are sent by La Poste in letter format. They are delivered to your mailbox within 48 hours (times may vary depending on La Poste).
For 75cL bottles, our partner UPS handles shipping and transport. Delivery is made to a pickup point by default. You have the option to have them delivered to your home for an additional fee.
Shipping: What is the pickup time for my bottles at the Pickup Point?
Shipping: What is the pickup time for my bottles at the Pickup Point?
The UPS Access Point pickup location will hold your bottles for 15 days.
If you do not collect them, they will be returned to us. As a result, we will be required to charge you the shipping fees again (€4.90 for pickup locations).
Shipping: Can I be delivered abroad?
Shipping: Can I be delivered abroad?
For now, our service is only available for mainland France.
Shipping: I received a bottle or a corked Vinotte
Shipping: I received a bottle or a corked Vinotte
Regarding the Vinottes, our partner Vinovae performs a quality check with each Vinotte bottling. Therefore, this risk is almost nonexistent. However, if it should occur, we ask you to contact us before the confirmation date of your choice.
As for the bottles, please contact us as soon as you notice this issue.
In both cases, reach out to us at pauline@domainedugout.com or at 07 66 37 26 76.
Shipping: What is the risk of spoilage for wines during transport?
Shipping: What is the risk of spoilage for wines during transport?
We ship gift boxes and 75cL bottles on Monday or Tuesday to minimize the risk of unwanted storage over the weekend.
We work with logistics partners (La Poste and UPS) who are experienced in handling products sensitive to temperature fluctuations or shocks.
All of this is an integral part of our specifications.
What does Domaine du Goût do to be transparent with you?
What does Domaine du Goût do to be transparent with you?
Our website, our communications, and all the interactions we have with you have been designed and developed to be as transparent as possible. Indeed, we will only ask for personal information necessary for the proper processing of your order. Furthermore, we will not transfer or sell any information or database to third parties.
Right of withdrawal
Right of withdrawal
You can unsubscribe from our communications (Newsletter, Facebook, Instagram, Twitter…) at any time.
Can I retrieve or request the deletion of my information?
Can I retrieve or request the deletion of my information?
Absolutely, please go to the "my personal data" section in your my account area and send us an email so that we can take care of it.
Are our servers secure?
Are our servers secure?
All our servers are secure and located in Europe (Belgium). This way, it guarantees security for both you and us!
A suggestion, a problem, an idea?
A suggestion, a problem, an idea?
Write to us at contact@domainedugout.com



